Terms of Service

Effective Date: May 2026

Welcome to Izzo & Sungu Kitchen Design. These Terms of Service govern your purchase of custom kitchen cabinets, design services, and related products from Izzo & Sungu Kitchen Design (“Company,” “we,” “us,” or “our”).

By placing an order or engaging our services, you agree to be bound by these Terms.

1. Quotes & Orders

  • All quotes are valid for 30 days unless otherwise stated.

  • A signed proposal and deposit are required to begin the design and manufacturing process.

  • Final pricing is confirmed only after measurements, design approval, and material selection.

2. Custom Nature of Products

All kitchen cabinets are custom-made to your specifications. Because of the made-to-order nature of our products:

  • Exact color, grain, and finish may vary slightly due to natural wood characteristics.

  • We cannot accept returns or cancellations once manufacturing has begun.

3. Deposits & Payment Schedule

  • Deposit: 50% of the total project cost is due upon acceptance of the proposal.

  • Progress Payment: 40% due before fabrication begins.

  • Final Payment: 10% due upon completion of installation and final walkthrough.

  • We accept bank transfers, certified checks, and major credit cards (surcharges may apply).

4. Design & Approval

  • You are responsible for approving final designs, drawings, and material selections in writing.

  • Changes after final approval may incur additional charges and delay your project.

5. Lead Times & Production

  • Production lead times are estimates only and may vary based on material availability and order volume.

  • We are not responsible for delays caused by suppliers, shipping carriers, or events beyond our control.

6. Installation Services

  • Our installation team will perform professional installation as outlined in your contract.

  • You are responsible for ensuring the installation area is clear, accessible, and ready for work.

  • Minor site adjustments required due to existing conditions may result in additional charges.

7. Delivery & Risk of Loss

  • Title and risk of loss pass to you upon delivery to your home.

  • We recommend you inspect all cabinets upon delivery and report any visible damage immediately.

8. Limited Warranty

  • We provide a 5-year limited warranty on cabinet construction and workmanship.

  • Warranty covers defects in materials and craftsmanship under normal residential use.

  • Warranty does not cover natural wood movement, improper installation by others, or misuse.

9. Cancellations & Refunds

  • Cancellations before production begins may be accepted with a restocking fee of 30–50%.

  • Once production has started, orders are non-cancellable and deposits are non-refundable.

10. Limitation of Liability

Our total liability shall not exceed the amount you paid for the specific cabinets or services in question.